Overview
Rockors Nexus respects your privacy. This policy explains how we collect, use, store, and protect personal information when you visit this website, contact us, request a quote, or apply for a partnership.
This policy should be read together with any applicable commercial agreement, quotation, or order documentation.
Information we collect
We may collect information you provide directly, including your name, business name, email address, phone number, message, requested products, and other details needed to answer an enquiry or provide services.
- Technical information such as browser type, device data, and site usage data.
- Order, delivery, invoicing, warranty, and support information where you become a customer or partner.
- Information needed to meet legal, accounting, fraud-prevention, or security obligations.
How we use information
We use information to respond to enquiries, prepare quotes, process orders, provide support, manage partnerships, improve our services, and protect our business and users. We may also use contact details for relevant business communications where permitted by law.
- To communicate about a request, order, account, or support case.
- To provide, maintain, and improve our website and services.
- To comply with applicable legal and regulatory obligations.
Sharing and retention
We share information only where needed to deliver services, fulfill orders, provide warranty support, comply with law, or work with trusted service providers such as logistics, payment, hosting, and IT partners. Those parties may process information only for the relevant service and subject to appropriate safeguards.
We keep information only for as long as needed for the purpose collected, contractual obligations, legal recordkeeping, dispute resolution, or security requirements.
Your rights and contact
Depending on applicable law, you may have rights to access, correct, delete, restrict, or object to processing of your personal information. To make a request or ask a privacy question, contact [email protected].