Warranty support
Report a faulty product, share its serial number and proof of purchase, and our team will guide next steps.
Support When You Need It
Practical help for equipment, orders, installations, warranty claims, and business accounts.
Last updated: August 17, 2026Technical assistance
Get help with setup, compatibility, configuration, and troubleshooting for solutions supplied by Rockors.
Order & delivery help
Ask about order status, delivery timing, invoicing, documentation, and replacement logistics.
Start a support request
Contact us with your company name, order or invoice reference, product name, and a short description of the issue. For hardware faults, include the serial number and any relevant photos or error messages.
We will confirm receipt and tell you what information, diagnostics, or return steps are needed before work begins.
Warranty coverage
Warranty coverage depends on the product, manufacturer or importer terms, and the agreement under which it was supplied. Rockors can coordinate the intake, assessment, replacement, or repair process where applicable.
- Keep the original invoice or proof of purchase.
- Do not attempt repairs that may affect manufacturer warranty coverage.
- Back up your data before submitting devices for inspection or service.
What happens next
After reviewing your request, we may provide remote guidance, request additional details, arrange collection, or direct you to an authorized service process. Timeframes depend on product availability, diagnosis, and manufacturer or importer procedures.
For business deployments, we will coordinate with your designated contact to minimize disruption where possible.
Urgent business support
If an issue affects an active office, retail, or gaming location deployment, let us know the operational impact when you contact us. This helps our team route the request appropriately.
Need help with an order or product?
Send our support team the details and we will get back to you.